What is multiple representation in Ontario real estate?
Multiple representation is when a single brokerage represents both the buyer and the seller in a real estate transaction in Ontario, with full disclosure and written consent from both parties.
In Ontario real estate, multiple representation means one brokerage acts for both the buyer and the seller in the same transaction. This arrangement is legal and permitted under provincial real estate law, but it requires that both parties give informed written consent and understand the potential conflict of interest involved.
The key distinction from dual agency is terminology and structure. While "dual agency" is sometimes used colloquially, Ontario's Real Estate Services Act and brokerage regulations refer to the formal arrangement as multiple representation. Under this setup, the brokerage typically designates separate registered representatives within the firm to each party to manage the conflict, though both agents work for the same brokerage and that brokerage earns the combined commission.
Multiple representation matters because it creates an inherent conflict. The brokerage has financial incentive to see the deal close at a certain price, which may not align perfectly with either party's individual interests. That is why Ontario rules require brokerages to clearly disclose this arrangement in writing, explain the conflict, and obtain explicit consent from both buyer and seller before proceeding. Consumers looking to avoid this arrangement should work with separate brokerages or confirm their representative's exclusive agency before signing agreements.
Buyers and sellers can find registered brokerages and agents across Ontario who operate under different representation models.